Privacy Policy

Last updated: 14 September 2026

At Invid.au, we respect your privacy and want to be clear about how we handle personal information. This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using Invid.au, you acknowledge that this Privacy Policy applies to you.

1. Who we are

Invid.au (ABN 97 518 214 015) is the operator of the Invid.au platform (the Platform). We provide an online service where users can create accounts, link game accounts, join matches and tournaments, post in forums, communicate with other users, and use related services.

If you have questions about this Privacy Policy or how we handle personal information, you can contact us at invid.au/contact.

2. What personal information we collect

We may collect personal information directly from you, automatically when you use the Platform, and from third-party services where relevant.

Account information

We may collect:

  1. Username
  2. Email address
  3. Password, stored in hashed form
  4. Display name
  5. Profile information such as avatar, bio, and social links
  6. Account preferences and settings

Payment and payout information

Where you pay an entry fee or receive a prize, we may collect your name and the payout details you give us, along with transaction records such as amounts, dates and references.

We do not collect or store identity documents. Identity and age verification for payments and payouts is carried out by our payment providers, Stripe and PayPal, under their own processes, and those providers may ask you for information we never see. See Section 14.

Linked game account information

If you connect a game account to Invid.au, we may collect information made available to us by that platform through its official APIs. Depending on the service and your privacy settings on that service, this may include:

  1. Your game account ID and in-game name
  2. Avatar or profile image
  3. Online, offline or in-game status
  4. Match, ranking and statistical data
  5. Other information the game platform makes available for account linking

See Section 7 for more detail on linked game accounts.

User activity

We may collect information about how you use the Platform, including:

  1. Forum posts and comments
  2. Private messages
  3. Match history and tournament participation
  4. Team memberships
  5. Reputation, voting, and similar activity
  6. Notifications and interactions
  7. Online/offline presence
  8. Activity history

Technical information

We may collect:

  1. IP address
  2. Browser type
  3. Device information
  4. Session data
  5. Log files
  6. Connection timestamps
  7. Security and traffic information collected by our network and security provider

Analytics data

We use Google Analytics to understand how the Platform is used. This may include:

  1. Page views
  2. Navigation paths
  3. Referrers
  4. Device type
  5. Approximate location derived from your IP address
  6. A randomly generated identifier used to recognise a returning browser or device

Google Analytics data is processed by Google and may be stored on servers outside Australia. See Section 17.

Competitive integrity data

If you participate in competitive services, we may collect or review:

  1. Player demo files
  2. Screenshots, in limited cases
  3. Server interaction logs
  4. IP addresses
  5. Anti-cheat status reported by the publisher of the game

We do not supply or require you to install any Invid.au anti-cheat software. See Section 15.

Broadcast and event content

If you take part in a match, tournament or event that we broadcast or record, we may collect and use audio, video, gameplay footage, voice recordings, in-game names, avatars and related content in which you or your in-game character appear. See Section 8.

Optional information

You may choose to provide additional information such as age or other profile details. We only collect information you submit or make available through your use of the Platform.

3. How we collect personal information

We collect personal information when you:

  1. Register an account
  2. Update your profile
  3. Link a game account to Invid.au
  4. Join matches or tournaments
  5. Pay an entry fee
  6. Post on forums
  7. Send messages
  8. Interact with site features
  9. Connect to game servers
  10. Contact support
  11. Make or receive payments
  12. Request a prize payout
  13. Use competitive features
  14. Take part in a match or event that we broadcast or record
  15. Join a voice channel on our Discord server for a match or event

We also collect information automatically through cookies, log files, analytics tools, network security services, and similar technologies, and from third-party game platforms where you have authorised account linking.

We collect personal information only where it is lawful and fair to do so, and where relevant, with your knowledge or consent.

4. Why we collect, use and disclose personal information

We collect, hold, use and disclose personal information to:

  1. Create and administer your account
  2. Verify your age and eligibility
  3. Provide and operate the Platform
  4. Operate and organise tournaments, including registrations, brackets, match results and leaderboards
  5. Process entry fees and pay out prizes
  6. Communicate with you about your account, tournaments, results and other operational matters, including transactional communications sent through Amazon Simple Email Service
  7. Deliver notifications and service communications
  8. Send marketing communications where you have opted in, and manage your preferences
  9. Run community features such as forums, teams and messaging
  10. Enforce Platform rules
  11. Moderate content, investigate breaches of our terms, prevent cheating and fraud, and maintain the security and integrity of the Platform
  12. Support competitive integrity investigations and handle disputes
  13. Produce broadcasts and content featuring our events
  14. Improve performance, features, security and user experience
  15. Analyse Platform usage and improve our services
  16. Report aggregated and anonymised information to sponsors and partners
  17. Respond to your enquiries, requests and complaints
  18. Meet our legal and regulatory obligations

We only use personal information for the purpose it was collected, or for a closely related purpose that you would reasonably expect, unless you agree otherwise or the law allows us to do so.

5. When real information is needed

You can create an account using a username, but some parts of the service require real personal information. This includes your real name and payout details where you are paying an entry fee or receiving a prize, and any information our payment providers require in order to verify you.

If you do not provide information that is required for a particular feature or transaction, we may not be able to provide that feature or complete the request.

6. Public content

Invid.au is a public platform. Some information may be visible to other users and, in some cases, to the public. This may include:

  1. Username
  2. Profile details you choose to make public
  3. Linked game account details, such as in-game name and online status, where you have chosen to display them
  4. Forum posts and comments
  5. Match history
  6. Match data
  7. Tournament brackets, results and leaderboards
  8. Reputation or voting activity
  9. Online/offline status
  10. Other content you publish publicly

Please do not post personal information you do not want others to see or share.

7. Linked game accounts

Invid.au allows you to connect accounts from third-party game platforms so that we can verify your identity in-game, confirm eligibility, run matches, display your status, and record results. We currently support connectivity with:

  1. Steam (Valve) — for game account connectivity and online status
  2. Riot Games — for game account connectivity
  3. Epic Games — through their official APIs
  4. PUBG (Krafton) — through their official API

When you link an account:

  1. We only receive the information that the game platform makes available through its official interfaces, and only after you authorise the connection
  2. Your use of those game platforms is governed by their own terms and privacy policies, not ours
  3. Some information, such as your in-game name or online status, may be displayed publicly on Invid.au

You can ask us to unlink a game account by contacting us at invid.au/contact, or through your account settings where that option is available. Unlinking stops future collection from that service, but does not remove match results, tournament records or moderation records already held by us.

8. Broadcasts, live streams and event content

We produce broadcasts and content featuring our events. Matches, tournaments and other activities on the Platform may be streamed live or recorded and published on supported streaming services, including Twitch and YouTube.

Consent

Where you enter a tournament or event that may be broadcast, your consent to appear in that broadcast is obtained through the tournament agreement you accept at registration. That agreement sets out how footage, recordings and related content may be used. If you are under 16, a parent or guardian must also agree on your behalf before you can take part. If you do not agree, you will not be able to enter that event.

What may appear

If you take part in a broadcast match or event, you and your in-game character may appear in that broadcast. This may include:

  1. Your in-game name, username, avatar and team name
  2. Your gameplay, including your character, actions and match statistics
  3. In-game or platform chat that appears on screen
  4. Voice communications, where these are recorded (see below)
  5. Any camera or audio feed you choose to provide

Voice communications

Team and match voice communication for our events takes place on Discord. Match voice channels may be recorded using Discord's recording features. Recording is not automatic and most matches are not recorded. Where we do record, it is only for:

  1. Broadcast production, casting and highlights
  2. Investigating disputes, reports or breaches of our rules

Recording is limited to match voice channels. We do not record general community or social voice channels, and we do not record private direct messages or private calls between users on Discord. Your use of Discord is also governed by Discord's own terms and privacy policy.

Broadcasts and recordings may remain publicly available indefinitely on those platforms and may be re-used in highlights, promotional material and sponsor reporting. Once content is published to a third-party streaming service, it may be copied, clipped or shared by others in ways we cannot control.

If you have concerns about appearing in a broadcast, please contact us at invid.au/contact before the event where possible. We will take reasonable steps to accommodate requests, but we may not be able to remove or recall content that has already been broadcast or shared.

Twitch and YouTube handle information in accordance with their own privacy policies.

9. Messages and communications

Invid.au provides private messaging between users. Direct messages on Invid.au are not end-to-end encrypted.

This means:

  1. Messages are transmitted over encrypted connections (HTTPS) and stored on our systems, but we are technically able to access their content
  2. Authorised administrators and moderators may access message content where necessary to investigate reports, enforce Platform rules, handle disputes, prevent fraud or cheating, or meet a legal obligation
  3. Messages may be retained in backups and moderation records after deletion from your view

Please do not use direct messages to send passwords, financial details, identity documents or other sensitive information. We never ask for identity documents through Invid.au — any verification of that kind happens directly with our payment providers.

10. Marketing communications

We send two kinds of email. Transactional messages relate to your account, your matches, your payments and your entries, and you receive these as part of using the Platform.

Marketing messages, such as announcements about upcoming seasons, events or partner offers, are sent only where you have opted in. Every marketing email includes an unsubscribe link, and you can change what you receive at any time in your notification settings.

Unsubscribing from marketing does not stop transactional messages, because we need those to operate your account.

11. Automated decisions

Some decisions on the Platform are made, or substantially assisted, by automated systems rather than by a person reviewing each case.

The main example is competitive integrity enforcement. Where the publisher of a supported game reports an anti-cheat ban or similar determination against a linked game account, our systems may automatically apply an outcome such as disqualification from an event, a match forfeit, removal of a prize, or a Platform ban, in accordance with the applicable game rulebook.

The personal information used in these decisions includes your linked game account identifier, the anti-cheat or ban status reported by the game publisher, your match and tournament participation records, and your Platform account and enforcement history.

Automated outcomes can be challenged. You can ask for the decision to be reviewed by an administrator through the protest and appeals process in the applicable game rulebook, or by contacting us at invid.au/contact. Note that we cannot overturn a ban issued by a game publisher — only the outcome we have applied on the Platform.

12. Sensitive information

Sensitive information has a specific meaning under the Privacy Act 1988 (Cth) and includes things such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record and biometric data.

We do not seek sensitive information and do not require it to use the Platform. Please do not send it to us.

If we ever need to collect sensitive information, we will only do so where permitted and usually with your consent unless another legal basis applies.

13. Cookies and similar technologies

We use cookies and similar technologies to:

  1. Keep you logged in
  2. Remember your preferences
  3. Improve Platform performance
  4. Analyse how the Platform is used
  5. Help protect against fraud and abuse

We use Google Analytics, which sets cookies or similar identifiers to measure how the Platform is used. Our network and security provider, Cloudflare, may also set cookies or similar identifiers to route traffic, protect against attacks and distinguish automated traffic from real users.

You can disable cookies in your browser, but some Platform features may not work correctly if you do. You can also opt out of Google Analytics specifically using the browser add-on Google provides for that purpose.

14. Payments, entry fees and prize winnings

We use third-party payment services, including Stripe and PayPal, to process entry fees, payments, prize payouts and related transactions. You must be at least 18 to pay an entry fee, hold a wallet balance or receive a payout.

Identity, age and payment verification is performed by those providers under their own processes. They may ask you for identity documents or other information directly. We do not receive or store your identity documents or your full payment credentials.

We share with payment providers the information needed to complete a transaction, which may include your name, email address, payout details and transaction records. Payment providers handle your information in accordance with their own terms and privacy policies.

15. Competitive integrity and anti-cheat

Anti-cheat enforcement on supported games relies on the anti-cheat systems supplied by each game's publisher. We do not distribute, install or run our own anti-cheat client, and we do not scan your system. The anti-cheat arrangements for each game are described in that game's rulebook on the tournaments page and in the forum.

For our own moderation and dispute handling we may review player demo files, screenshots submitted or captured in limited cases, server logs, message content, and related activity data.

We use this information strictly for:

  1. Integrity checks
  2. Dispute resolution
  3. Moderation
  4. Enforcement of Platform rules

16. Who we share personal information with

We may share personal information with trusted third parties that help us run Invid.au. These include:

  1. Hosting providers
  2. Payment processors
  3. Game platform services
  4. Communication platforms
  5. Streaming and video hosting services connected to in-game events we run

We may also share personal information with:

  1. Backup services
  2. Analytics providers, including Google
  3. Game server operators
  4. Moderation support services
  5. Sponsors and partners, in aggregated and anonymised form only

We do not sell your personal information.

We may also disclose personal information:

  1. When required by law
  2. To protect our rights, users, systems, or property
  3. To investigate fraud, abuse, cheating or security incidents
  4. To support legal claims or dispute resolution
  5. To authorities where required or authorised by law

Each of these providers handles personal information in accordance with its own terms and privacy policy. This list may change as our services change; the current version of this policy will always be available on our website.

17. Overseas disclosure

Some of our service providers are located outside Australia, or may store or process information offshore. This may include hosting, backup storage, email delivery, network security, analytics, payment processing, game account connectivity and streaming services.

This means your personal information may be disclosed to, or accessed from, countries outside Australia. Depending on the provider, this may include the United States, Singapore, South Korea, and other countries in which our providers or their sub-processors operate.

Our transactional email is delivered through Amazon in the Sydney (Australia) region, although Amazon may process related account and operational data outside Australia.

Where practical, we take reasonable steps to use providers with appropriate security safeguards and to protect your information during transmission and storage.

18. New Zealand users

Invid.au operates across Australia and New Zealand. If you are in New Zealand, we handle your personal information in accordance with the Privacy Act 2020 (NZ) as well as this policy, and the information privacy principles under that Act apply to our handling of your information.

Where we disclose your personal information outside New Zealand, we take reasonable steps to ensure the recipient is subject to comparable safeguards, as described in Section 17.

If you are in New Zealand and are not satisfied with our response to a privacy complaint, you may raise it with the Office of the Privacy Commissioner (New Zealand).

19. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

These steps may include:

  1. Encrypted connections (HTTPS)
  2. Secure password hashing
  3. Restricted administrative access
  4. Firewalls, network filtering and monitoring
  5. Database security controls
  6. Regular updates and patching
  7. Encrypted backups where appropriate

As noted in Section 9, direct messages are not end-to-end encrypted and can be accessed by authorised staff where necessary.

No system is completely secure. While we work to protect your information, we cannot guarantee absolute security.

If we become aware of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme.

20. Retention

We keep personal information only for as long as we need it. Our general retention periods are:

  1. Account information — for the life of the account, plus 12 months
  2. Match results, brackets and leaderboards — indefinitely, to preserve competitive records and historical integrity
  3. Moderation, enforcement and ban records — 5 years
  4. Payment, entry fee and prize records — 7 years, to meet financial record-keeping obligations
  5. Voice recordings and unpublished event recordings — 12 months, or until any related dispute is closed, whichever is later

Published broadcasts and recordings on third-party streaming services remain available on those services until removed.

We may keep information longer where the law requires it, or where it is needed for an ongoing investigation, dispute or legal claim. Where we no longer need personal information, we delete or de-identify it.

21. Account deletion

You can request deletion of your account by contacting us at invid.au/contact.

We will review the request and delete or de-identify your personal information where practical, unless we need to keep some records for:

  1. Legal obligations
  2. Fraud prevention
  3. Dispute resolution
  4. Moderation
  5. Payment or prize processing
  6. Competitive integrity purposes

Some public content you have posted, such as forum posts, match history, or reputation data, may remain visible or be retained where needed for the operation and integrity of the Platform. Broadcasts and recordings already published to third-party streaming services may also remain available.

22. Access and correction

You may ask us for access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Please contact us at invid.au/contact with your request. We will respond within 30 days.

If we refuse access or correction, we will tell you why in writing and explain how you can complain.

23. Anonymity and pseudonymity

Where lawful and practical, you may interact with us using a pseudonym or username. However, for most account, payment, age verification, tournament, and prize-related functions, we may need to know your identity in order to provide the service.

24. Children and younger users

Invid.au is intended for users aged 15 years and over. We do not knowingly collect personal information from children under 15. If you are under 15, please do not register for an account or provide personal information to us. If we become aware that we have inadvertently collected personal information from a child under 15, we will take reasonable steps to delete it.

If you are under 16, a parent or guardian must consent on your behalf before you register an account and before you take part in any event that we broadcast or record. We may ask for confirmation of that consent, and we may suspend or remove an account or event entry where consent has not been given or cannot be verified.

You must be at least 18 to pay an entry fee, hold a wallet balance or receive a prize payout.

If you are a parent or guardian and believe your child has provided personal information to us, or you wish to withdraw consent, please contact us at invid.au/contact.

25. Complaints

If you have a complaint about how we have handled your personal information, please contact us at invid.au/contact.

Please include:

  1. Your name
  2. Your account details
  3. A clear description of your concern
  4. Any supporting information

We will acknowledge your complaint and respond within 30 days. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), or, if you are in New Zealand, with the Office of the Privacy Commissioner (New Zealand).

26. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

Where a change is material, we will give you at least 14 days notice by email to your registered address before the change takes effect. We may also publish a notice on the Platform.

27. Contact us

Invid.au — ABN 97 518 214 015

Privacy queries: invid.au/contact

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